Privacy Policy

3 Axis Works (ABN 12 386 703 207) is a 3D printing and rapid prototyping service based in Perth, Western Australia. We operate this website to provide information about our services and to allow customers to request quotes and contact us.

We are committed to protecting the privacy of anyone who interacts with our website or engages our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

We collect personal information only when you voluntarily provide it through our contact and quote form. This may include:

• Your name
• Email address
• Phone number (if provided)
• Project details, messages, and enquiry information
• Design files you upload for quoting (e.g. STL, STEP, OBJ, 3MF)

We use a privacy-focused analytics tool (Vercel Analytics) to understand aggregate website traffic, such as page views and visitor counts. This tool is cookieless, does not track individuals, and does not collect any personally identifiable information. We do not use cookies for advertising or tracking purposes.

We use the information you provide solely for the purpose of:

• Responding to your enquiry or quote request
• Assessing and processing your order
• Communicating with you about your project
• Improving our services based on the nature of enquiries received

We will not use your personal information to send unsolicited marketing communications without your explicit consent.

Our contact form is processed by Web3Forms, a third-party form submission service. When you submit a form, your data is transmitted to Web3Forms' servers (which may be located outside Australia) and forwarded to our email address. By submitting the form, you consent to this transfer. Web3Forms operates under its own privacy policy.

Please be aware that data transferred to overseas recipients may not receive the same level of protection as under Australian law. We take reasonable steps to ensure Web3Forms handles your information appropriately, but we cannot guarantee that overseas privacy laws provide an equivalent standard of protection to the Privacy Act 1988 (Cth).

Our website is hosted via Vercel, which may log basic server request data (IP address, browser type, pages visited) for operational purposes only. This data is not shared with us in identifiable form. Vercel's servers may also be located outside Australia.

We use Vercel Analytics to measure aggregate site traffic. It is cookieless, does not track individuals, and does not collect personally identifiable information. We do not use Google Analytics, Facebook Pixel, or any other advertising or behavioural tracking technology.

We use a single item of browser local storage to remember your light or dark theme preference. This data never leaves your device and is not associated with your identity.

We do not use any cookies for tracking, advertising, or analytics.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is served over HTTPS (encrypted connection). Design files and contact information are accessible only to authorised personnel of 3 Axis Works.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Australian law.

If you wish to have your personal information deleted from our records, please contact us and we will act on your request within a reasonable timeframe, except where retention is required by law.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Make a complaint if you believe your privacy rights have been breached

If you have a complaint, please contact us in the first instance. If we are unable to resolve the matter, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

3 Axis Works is subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

• notify affected individuals as soon as practicable;
• notify the Office of the Australian Information Commissioner (OAIC); and
• take reasonable steps to contain and remediate the breach.

We maintain internal procedures to detect, assess, and respond to data breaches promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us via the enquiry form on our website.

3 Axis Works
ABN 12 386 703 207
Perth, Western Australia